Policies and Shipping
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Shipping options are available for most apparel and accessory items. Orders typically ship within two business days of being placed. *Orders that reach $99 or more will receive free shipping. Minimum online purchase must reach at least $30 in merchandise. Due to our dealer agreements, some bikes may not be eligible for shipping.
Free shipping on orders over $99!
*Please note that large or heavy items are subject to additional shipping and handling charges. Final charges calculated at checkout.
Sorry, but we do not ship outside of the Continental U.S.
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Returns & Refunds
If there’s a problem with a product that you purchased from us, please bring it back to us. Exchanges are no problem as long as the merchandise has not been used or altered in any way. Returns are subject to a 20% restocking fee if no exchange order is placed. Items returned must be in new condition with original packaging. All shipping expenses and duties are the responsibility of the customer. Merchandise returned opened/used and or without the original packaging will be subjected to a restocking fee of up to 50%.
SPECIAL ORDER/DISCOUNTED ITEMS POLICY: We do not accept order returns on any discounted or special order products. All special order items will be processed in the most efficient and timely manner possible. Broward Motorsports Cycling is not responsible for any and will not be held responsible for delays beyond our control. No cancellations, refunds, exchanges or credits will be honored for any special order or custom-built items. Refusal of a special order shipment does not constitute right to a refund of any kind whatsoever.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise.
Labor fees, such as custom wheel builds or other services, are non-refundable.
- Time: You have 30 days from purchase to request a refund.
- Method of Refund: Refund will be applied to the original form of payment.
- Product Condition: Product must be new or like new condition in original packaging in order to return.
- Refund Contact Info: Contact the store at which you purchased the item about a refund. You can find store hours, addresses, email and phone numbers on our Store Locator page.
- Charges: Customer is responsible for any shipping costs related to the return.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!